Terms and Conditions


Terms and Conditions – Amoure Jewels

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This page was last updated on 19 September 2025.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer may exercise the right of withdrawal.

  • Consumer: the natural person who does not act for purposes related to trade, business, craft, or profession and enters into a distance contract with the trader.

  • Day: calendar day.

  • Continuing performance contract: a distance contract concerning a series of products and/or services, for which the obligation of delivery and/or purchase is spread over time.

  • Durable data carrier: any tool that enables the consumer or the trader to store information directed personally to them, in a way that makes future consultation and unaltered reproduction of the stored information possible.

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.

  • Trader: the natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract.

  • Means of distance communication: a tool that can be used to conclude a contract without the consumer and trader being simultaneously present in the same space.

  • Terms and Conditions: these present Terms and Conditions of the trader.

Article 2 – Identity of the Trader

Amoure Jewels – brand of Nova Commerce
Eikengaard 19
5283EH Boxtel
The Netherlands

Email: Contact [at] AmoureJewels [dot] com
Chamber of Commerce (KvK): 87326302
VAT identification number: NL004396408B59

Article 3 – Applicability

These terms and conditions apply to every offer from the trader and to every distance contract concluded and orders placed between the trader and the consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, where the terms and conditions can be consulted and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, the text of these terms and conditions can, in deviation from the previous paragraph, be supplied to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier.

If, in addition to these terms and conditions, specific product or service conditions also apply, the consumer may always invoke the provision most favorable to them in case of conflicting conditions.

If one or more provisions of these terms and conditions are null and void or annulled at any time, the remaining provisions shall remain in full force and effect. The void or annulled provision will be replaced, in mutual consultation, with a provision that approximates the purpose of the original as closely as possible.

Situations not covered by these terms and conditions must be assessed ‘in the spirit’ of these terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions must also be interpreted ‘in the spirit’ of these terms and conditions.

Article 4 – The Offer

  • If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

  • The offer is non-binding. The trader is entitled to change and amend the offer.

  • The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the trader uses illustrations, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the trader.

  • All illustrations, specifications, and information in the offer are indicative and cannot give rise to compensation or termination of the agreement.

  • Images of products are a true representation of the products offered, but colors may differ slightly from reality due to screen settings.

  • Each offer contains sufficient information for the consumer to clearly understand what rights and obligations are involved in accepting the offer, including:

    • the price including taxes;

    • any shipping costs;

    • the manner in which the contract will be concluded and the necessary actions for this;

    • whether or not the right of withdrawal applies;

    • the method of payment, delivery, and execution of the contract;

    • the term for accepting the offer or the period within which the trader guarantees the price;

    • whether the contract will be archived after its conclusion, and if so, how it can be consulted by the consumer;

    • the way in which the consumer, before concluding the contract, can check and, if necessary, correct the data provided;

    • any other languages in which the contract can be concluded;

    • the codes of conduct to which the trader has submitted and how the consumer can consult them;

    • the minimum duration of the distance contract in case of a continuing performance contract.

Article 5 – The Contract

  • The contract is concluded at the time of acceptance by the consumer of the offer and compliance with the corresponding conditions.

  • If the consumer has accepted the offer electronically, the trader will immediately confirm receipt electronically. As long as receipt has not been confirmed, the consumer may dissolve the contract.

  • If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the transfer of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures.

  • The trader may, within the limits of the law, ascertain whether the consumer can meet their payment obligations, as well as facts and factors relevant to responsibly concluding the contract. If the trader has good reason not to enter into the contract, they are entitled to refuse an order or attach special conditions.

  • With the product or service, the trader will provide the following information to the consumer:
    a. the visiting address of the trader’s establishment where the consumer can lodge complaints;
    b. the conditions and method for exercising the right of withdrawal, or a clear statement regarding its exclusion;
    c. information about warranties and after-sales service;
    d. the data referred to in Article 4, unless already provided;
    e. the requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration.

Article 6 – Right of Withdrawal

  • When purchasing products, the consumer has the option to dissolve the contract without giving reasons within 14 days.

  • During the cooling-off period, the consumer must handle the product and packaging with care and only use the product as necessary to determine whether they wish to keep it.

  • If the consumer exercises the right of withdrawal, they must return the product with all accessories and in the original condition and packaging, in accordance with the trader’s instructions.

  • The consumer must notify the trader in writing or by email within 14 days of receipt. After notification, the consumer must return the product within 14 days. Proof of timely return must be provided.

Article 7 – Costs in Case of Withdrawal

  • The costs of returning the products are borne by the consumer.

  • If the consumer has paid an amount, the trader will refund it as soon as possible, but no later than 14 days after withdrawal, provided the product has been received back or proof of return has been supplied.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for products:
a. made according to the consumer’s specifications;
b. that are clearly personal in nature;
c. that, by their nature, cannot be returned;
d. that can spoil or age quickly;
e. whose price depends on fluctuations in the financial market;
f. newspapers and magazines;
g. audio and video recordings or software once the seal has been broken;
h. hygiene products once the seal has been broken.

Article 9 – The Price

  • Prices will not be increased during the validity of the offer, except for VAT changes.

  • Prices of products subject to financial market fluctuations may vary, and this will be stated in the offer.

  • Price increases within 3 months are only permitted if legally required.

  • Price increases after 3 months are only permitted if agreed, and the consumer may terminate the contract if they do not agree.

  • All prices include VAT.

  • Printing and typographical errors are not binding.

Article 10 – Conformity and Warranty

  • The trader guarantees that the products comply with the contract, the specifications stated, reasonable requirements of reliability and usability, and legal provisions.

  • Any additional guarantee does not affect statutory rights.

  • Defects must be reported within 14 days of delivery. Products must be returned in original packaging and new condition.

  • Warranty does not apply if:

    • the consumer has repaired or altered products themselves;

    • products have been used improperly or against instructions;

    • defects are caused by government regulations regarding the materials used.

Article 11 – Delivery and Execution

  • The trader will take the utmost care when receiving and executing orders.

  • Delivery will take place at the address provided by the consumer.

  • Accepted orders will be executed promptly and within 30 days, unless otherwise agreed. Delays will be communicated within 30 days, and the consumer may dissolve the contract free of charge.

  • If dissolution occurs, refunds will be made within 14 days.

  • If delivery is impossible, a replacement product may be provided with clear notice. Return costs of replacement items are borne by the trader.

  • The risk of damage or loss remains with the trader until delivery to the consumer.

Article 12 – Duration Contracts: Termination and Renewal

  • The consumer may terminate indefinite contracts at any time with a notice period of no more than one month.

  • Fixed-term contracts may be terminated at the end of the term with a notice period of no more than one month.

  • Contracts may not be tacitly renewed for fixed terms, except for newspapers and magazines for up to three months.

  • Contracts may be tacitly renewed indefinitely only if the consumer can terminate at any time with one month’s notice.

  • Trial or introductory subscriptions end automatically.

  • Contracts longer than one year may be terminated by the consumer after one year with one month’s notice.

Article 13 – Payment

  • Unless otherwise agreed, amounts must be paid within 7 working days after the start of the cooling-off period.

  • The consumer must immediately report inaccuracies in payment details.

  • In case of default, the trader may charge reasonable costs made known in advance.

Article 14 – Complaints Procedure

  • Complaints about the performance of the contract must be submitted fully and clearly described within 7 days after defects are discovered.

  • Complaints will be answered within 14 days. If more time is needed, an acknowledgment will be sent within 14 days with an expected timeframe.

  • If a complaint cannot be resolved by mutual agreement, it becomes a dispute subject to dispute settlement.

  • A complaint does not suspend obligations unless the trader states otherwise in writing.

  • If a complaint is well-founded, the trader will either replace or repair the products free of charge.

Article 15 – Disputes

Contracts between the trader and the consumer to which these terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.